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Shipping & Returns

Shipping Information

Please note that all of our products are in stock at the time you place your order.  In the event that any product is back-ordered, this will be displayed prominently in the item’s description prior to your order.  We pride ourselves with our fast shipment times as your items will ship out within one business day and quite often the same day of receiving your order. 

We can ship to the continental U.S. states.

For any shipping outside of the continental U.S., please contact Kitty Tube LLC for a custom shipping quote.

You may receive a full refund if your order is canceled prior to being shipped. Once your product has shipped, the refund for the product only --not return shipping-- can only be issued if the product is received back in original condition within 30 days of delivery.

There are two options for the return shipping:  You can return the product postage-paid and when we receive it, we will refund your entire purchase price. OR  you can request a $38.00 return shipping label from us. When we receive your returned Kitty Tube product, we will refund your account the original amount, minus the $38.00 return shipping fee.

The refund will be issued within 3-5 business days after your product has been returned.

Lifetime Warranty

The Kitty Tube is the highest quality cat house on the market!  Due to the ultimate durability of our product, we are able to provide a full lifetime warranty on The Kitty Tube shell and lid against chipping, cracking or fading.  We offer this lifetime warranty so you are confident in your purchase of the best insulated outdoor cat house on the market. 

Canadian Customers

We now offer Kitty Tubes through Amazon Canada.  Please visit Amazon's website to purchase your Kitty Tube.