Shipping & Returns

Shipping Information

Shipping is FREE in the contiguous U.S.! We take pride in our fast shipping turn around time - most items will ship out within one business day.

All of our products are in stock at the time you place your order.  In the event that any product is back-ordered, a message will be prominently displayed in the item’s description prior to your order.  

For shipping outside of the contiguous U.S., please contact The Kitty Tube directly for a custom shipping quote. 

Return Policy

All products must be received by The Kitty Tube within 30 days of the shipping date in original condition. If return is not in original condition there will be an additional 15% restocking fee. All refunds will be issued within 3-5 business days after your product has been returned. You may receive a full refund if your order is cancelled prior to being shipped.

Return Request

Request a prepaid, $40.00 return shipping label which will then be deducted from your refund.


Return the product, postage paid, to receive a full refund. 

Lifetime Warranty

The Kitty Tube is the highest quality cat house on the market!  Due to the durability of our product, our Kitty Tube has a lifetime warranty on the outer shell and lid against chipping, cracking or fading.  We offer this lifetime warranty so you are confident in your purchase.

Canadian Customers

You can purchase your Kitty Tube directly from us.  Please note there will be additional shipping charges to Canada. There also may be additional fees associated when shipped to Canada.  Contact us with any questions.

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