All Kitty Tube items returned in UNUSED condition, within the 30 day return period, will have a restocking fee of 10% of purchase price.
All Kitty Tube items returned in USED condition, within the 30 day return period, will have a restocking fee of 20% of purchase price.
Return shipping is the customer's responsibility. The Kitty Tube can provide a return label, taking advantage of our discounted shipping rates, but the cost will be deducted off of your return.
Kitty Tube DOES NOT accept returns beyond 30 days of purchase.
If you have any other questions or concerns, let us know.
If you are thinking of returning because your cat hasn't used the Kitty Tube yet, please check our FAQ page for helpful tips, or give us a call.
We are more than willing to give you suggestions to entice your cat to use their new home.
The Kitty Tube, LLC